Consider
it handled.
We recruit, train and manage the support and admin teams that keep your business running. You get the work done. We handle everything else.
- operating
- 3 yearsoperating
- professionals on our team
- 54professionals on our team
- clients served
- 20+clients served
- coverage in English and French
- 24/7coverage in English and French
Two ways we help
Virtual assistants
A trained assistant who learns your business, works your hours, and is managed by us.
From €199/month
Customer support at scale
Human-in-the-loop support teams covering 24/7 in English and French, with custom automation built around them.
From €999/month
Most outsourcing becomes a second job.
You end up managing the person yourself
The hours you were meant to get back go into check-ins, corrections and chasing. The work moved; the load didn't.
Quality swings week to week
A good first month, then a slow slide. Nobody is reviewing the work but you, so standards drift until you notice something broke.
Someone leaves and you start over
All the context lived in one head. When they move on, so does everything they learned about your business.
Beacon manages the team so you don't have to.
How it works
- 1
A 30-minute discovery call
We work through what's actually on your plate and what a good week would look like without it.
- 2
We recruit and match
We source and vet candidates against your work, your tools and your hours, then put forward the right person.
- 3
We onboard them
Into your tools, your processes and your way of working, documented as we go, so it isn't stored in one head.
- 4
We manage, monitor and back them up
A named Beacon manager reviews the work, handles performance and arranges cover when your person is out.
Why we're not the cheapest
You can find a virtual assistant online for a few hundred euros a month. That is real, and we lose deals to it, sometimes to people who go on to be very happy with the arrangement.
What you're paying us for isn't the hours. It's the recruiting, the training, the management, the cover when someone is out and the accountability when something goes wrong. If you have the time and the appetite to do all of that yourself, a marketplace is genuinely cheaper. If you don't, that work doesn't disappear: it lands back on you.
We are more expensive because the people doing the work are trained professionals who are employed and paid legally and correctly. We also spend serious attention on cybersecurity: managed equipment, limited access and confidentiality agreements are not afterthoughts. That cost is built into the price instead of being left as a risk you carry later.
Hiring in-house locally
€3,500–€5,500/month loaded cost
You recruit, you train, you manage, and you cover the absences. Salary is the smallest part of the bill.
A freelance marketplace
A few hundred a month
Cheap and quick to start. Unmanaged, no cover when they disappear, no continuity when they move on.
Beacon
From €199/month
Customer support teams from €999/month
Recruited, trained, managed and backed up, with a named person accountable for the work getting done. We pay our team legally and correctly, and we invest in cybersecurity.
We're more expensive than a marketplace and cheaper than a bad hire.
AI can speed things up. It can't handle everything.
Automation is excellent at pattern matching and first drafts. What it cannot do is read the room, calm an angry customer, or decide when the script does not apply. That is where trained people matter.
Judgment, not just output
AI drafts fast. It doesn't know when a customer is upset, when a request is unusual, or when to escalate before a small issue becomes a big one.
Trust and confidentiality
Your customers share sensitive details with people they believe are on your team. We train our agents to handle that responsibility, not to hand it off to a model.
AI as a tool, not a replacement
We use automation to triage, draft and route. The human stays in the loop, reviewing, deciding and owning the outcome.
Questions worth asking
The things people ask us before they sign, answered plainly.
Consider it handled.
Thirty minutes, no pitch deck. Tell us what's on your plate and we'll tell you honestly whether we're the right fit.