About Beacon
We started with one
frustrated founder
Beacon exists because hiring help is easy and keeping it working is not. We build, train and manage the support and admin teams our clients rely on, so that the day-to-day management of those people is our problem and not theirs.
- operating
- 3 yearsoperating
- professionals employed
- 54professionals employed
- clients served
- 20+clients served
- delivery hubs
- 2delivery hubs
How Beacon started
The first version of Beacon was not a company. It was one business owner who had hired an assistant online, spent more time correcting the work than doing it, and eventually did the job themselves again at eleven at night. The second attempt went the same way. The problem was never the person's ability, it was that nobody was managing them, and nobody had written down how the work should be done.
So we built the missing part. We recruited properly, wrote the procedures down, put a manager between the client and the day-to-day, and made cover for holiday and sickness part of the service instead of an apology. Three years later that is still the whole idea: you direct the work, we manage the people.
We now employ 54 people across two countries and work with more than twenty clients, from single-person businesses handing over their inbox to support teams covering the clock in two languages.
Why Sri Lanka and Madagascar
The two locations were chosen for language and for time zones, and they answer different halves of the same problem.
Sri Lanka
A large pool of fluent English speakers with strong professional service experience, in a time zone that overlaps a full European working day and reaches into the Middle East and Asia. This is where most English-first assistant and support roles are based.
Madagascar
A genuinely francophone workforce, so French-speaking clients get native-level service rather than a second language handled patiently. Its hours cover European evenings and the American working day, which is what makes round-the-clock support possible without night shifts for anyone.
Both hubs are supervised teams using managed equipment and a proper network. An unmanaged setup would be cheaper. Supervised teams on managed equipment are far easier to hold to a standard, and that is the trade-off we decided to pay for.
What we believe about outsourcing
Four things, and we are happy to be held to them.
The work is somebody's job, not a task queue
Our people are employed, paid a salary they can plan a life around, and know whose work they are doing and why it matters. Nobody bids for the next hour.
Management is the product
Anyone can introduce you to a candidate. The value is in the person who checks the work, coaches it, covers the gaps and answers for it when something goes wrong.
Write it down so it outlives the person
Every engagement builds documentation of how you like things done. It is the difference between a resignation being an inconvenience and being a restart.
Say the unhelpful thing early
If outsourcing is the wrong answer for you, or if your budget does not match what the work needs, we would rather say it on the first call than sell you a year of disappointment.
Our people are not a cost line in your spreadsheet. They are somebody's colleague, and we treat them that way.
Meet the team
These are the people you will actually deal with: on the discovery call, in the weekly reporting and whenever something needs sorting out. Miha's introduction is on its way.
Glenn Note
Chief Executive Officer
Belgium
Photo and introduction to follow.
Dries Lemoine
Chief Commercial Officer
Belgium
Hi, I'm Dries, Chief Commercial Officer at Beacon. Based in Belgium, I lead how Beacon grows, sells and builds lasting relationships with its customers and partners. My days mix strategy with hands-on work: reviewing the pipeline with sales and marketing, meeting prospective clients, supporting the team on important deals and negotiating partnerships that open new markets. I also make sure sales, marketing and customer success work as one, and I coach our commercial team. What drives me is growing Beacon in a way that creates real value for our customers and everyone who puts their trust in us.
Miha
Chief Operating Officer
Madagascar
Photo and introduction to follow.
Afraa Ghouse
Chief of Staff
Madagascar
I'm Afraa, Chief of Staff at Beacon. I work closely with the CEO and teams across the business to keep operations running smoothly and make sure everything stays on track. I help turn company goals into action, support our people, and make sure every team has what it needs to do its best work. Behind the scenes, I make sure the details are in place so the rest of Beacon can focus on the work that matters.
Gajani Vivekanandan
Account Manager
Sri Lanka
I'm Gajani, Account Manager and Team Lead of the Beacon support team for our client, Conduit. I work closely with Conduit's workspace users, guiding them through onboarding and making sure they always receive the right level of support. I also oversee the day-to-day management of the support team and act as the main point of contact between Conduit and Beacon.
Consider it handled.
Thirty minutes, no deck. We will tell you honestly whether we can help.